/* ==========================================================================
   CRM — cold-call pilot. A drag-and-drop pipeline board + a Call-mode caller.
   Everything scoped under .crm-root / .crm-caller, crm- prefixed (generic class
   names leak across this app's stylesheets — the .pills lesson).
   Accent = emerald, via the per-page --gold token swap (page-accents.css); the
   caller is portalled outside .app so it re-declares the emerald tokens.
   ========================================================================== */

.crm-root { display: flex; flex-direction: column; gap: 16px; max-width: 100%; }

/* ---- top bar -------------------------------------------------------------- */
.crm-top { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.crm-top-left { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }

.crm-callmode {
  appearance: none; cursor: pointer; display: inline-flex; align-items: center; gap: 9px;
  background: var(--surface); border: 1px solid var(--line-2); border-radius: 999px;
  padding: 8px 15px 8px 8px; color: var(--ink-3); font: 600 12.5px var(--font-ui);
  transition: color 0.15s, border-color 0.15s, background 0.15s;
}
.crm-callmode i { font-size: 12px; }
.crm-callmode.on { color: var(--gold-hi); border-color: var(--gold-30); background: var(--gold-10); }
.crm-callmode-track { width: 34px; height: 20px; border-radius: 999px; background: var(--surface-hi); border: 1px solid var(--line-2); position: relative; transition: background 0.15s, border-color 0.15s; }
.crm-callmode.on .crm-callmode-track { background: var(--gold-grad); border-color: transparent; }
.crm-callmode-knob { position: absolute; top: 1px; left: 1px; width: 16px; height: 16px; border-radius: 50%; background: var(--ink-2); transition: transform 0.18s, background 0.15s; }
.crm-callmode.on .crm-callmode-knob { transform: translateX(14px); background: #04231a; }

.crm-start {
  appearance: none; cursor: pointer; display: inline-flex; align-items: center; gap: 8px;
  background: var(--gold-grad); border: 0; border-radius: 999px; color: #04231a;
  padding: 9px 18px; font: 700 12.5px var(--font-ui); letter-spacing: 0.02em;
}
.crm-start:hover { filter: brightness(1.06); }
.crm-new-btn { white-space: nowrap; }

/* ---- scoreboard ----------------------------------------------------------- */
.crm-score { display: flex; align-items: center; gap: 14px; background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-md); padding: 8px 16px; box-shadow: var(--shadow-card); }
.crm-score.compact { padding: 6px 12px; gap: 10px; }
.crm-score-cell { display: flex; flex-direction: column; align-items: center; gap: 1px; min-width: 58px; }
.crm-score-cell b { font: 700 20px var(--font-serif); color: var(--ink); line-height: 1.1; }
.crm-score-dim { color: var(--ink-4); font-size: 14px; }
.crm-score-cell span { font: 500 9px var(--font-mono); color: var(--ink-3); text-transform: uppercase; letter-spacing: 0.07em; white-space: nowrap; }
.crm-score-sep { width: 1px; height: 30px; background: var(--line-2); }
.crm-rate { flex-direction: row; gap: 9px; }
.crm-ring { width: 42px; height: 42px; }
.crm-ring circle:last-of-type { stroke: var(--gold); transition: stroke-dashoffset 0.4s; }
.crm-ring text { font: 700 10px var(--font-mono); fill: var(--ink); }
.crm-rate.good .crm-ring circle:last-of-type { stroke: var(--ok); }
.crm-rate.bad .crm-ring circle:last-of-type { stroke: var(--err); }
.crm-rate.bad .crm-ring text { fill: var(--err); }

/* ---- empty state ---------------------------------------------------------- */
.crm-empty { display: flex; flex-direction: column; align-items: center; gap: 7px; text-align: center; background: var(--surface); border: 1px dashed var(--line-2); border-radius: var(--r-lg); padding: 40px 22px; }
.crm-empty > i { font-size: 24px; color: var(--gold); opacity: 0.8; margin-bottom: 4px; }
.crm-empty b { font: 600 16px var(--font-serif); color: var(--ink); }
.crm-empty span { font: 500 12.5px var(--font-ui); color: var(--ink-3); max-width: 360px; }
.crm-empty-actions { display: flex; gap: 10px; margin-top: 10px; flex-wrap: wrap; justify-content: center; }

/* ==========================================================================
   PIPELINE BOARD (drag-and-drop, mirrors the task board)
   ========================================================================== */
.crm-board-wrap { display: flex; flex-direction: column; gap: 10px; }
/* One connected panel: columns share divider lines (no gaps), all the SAME height (the
   tallest column sets it), and the WHOLE PAGE scrolls when a column gets long — you never
   scroll inside a single box. Short columns just show empty space below their cards. */
.crm-board { display: flex; gap: 0; overflow-x: auto; align-items: stretch; background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-lg); }
.crm-bcol { flex: 1 1 0; min-width: 210px; display: flex; flex-direction: column; border-right: 1px solid var(--line); min-height: 300px; }
.crm-bcol:last-child { border-right: 0; }
.crm-bcol-head { flex: 0 0 auto; display: flex; align-items: center; justify-content: space-between; gap: 6px; padding: 11px 13px 9px; border-bottom: 1px solid var(--line); min-height: 42px; }
.crm-bcol-lab { display: inline-flex; align-items: center; gap: 7px; font: 600 11.5px var(--font-ui); color: var(--ink-2); text-transform: uppercase; letter-spacing: 0.04em; }
.crm-bcol-lab i { font-size: 11px; opacity: 0.8; }
.crm-bcol-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--ink-4); }
.crm-bcol-ct { font: 700 12px var(--font-mono); color: var(--ink-4); }
.crm-bcol-list { padding: 8px; display: flex; flex-direction: column; gap: 8px; flex: 1 1 auto; overflow: visible; transition: background 0.15s; }
.crm-bcol-list.drop-on { background: var(--gold-10); box-shadow: inset 0 0 0 2px var(--gold-30); }
.crm-bempty { font: 500 11px var(--font-mono); color: var(--ink-5); text-align: center; padding: 18px 6px; border: 1px dashed var(--line); border-radius: var(--r-sm); }

/* per-stage column dot */
.crm-bcol.s-cold-lead .crm-bcol-dot { background: var(--cool); }
.crm-bcol.s-no-answer .crm-bcol-dot { background: var(--warn); }
.crm-bcol.s-not-interested .crm-bcol-dot { background: #9a7d7d; }
.crm-bcol.s-interested .crm-bcol-dot { background: var(--gold); }
.crm-bcol.s-deal-closed .crm-bcol-dot { background: var(--ok); }
.crm-bcol.s-hard-no .crm-bcol-dot, .crm-bcol.s-unsubscribed .crm-bcol-dot { background: var(--err); }
.crm-bcol.s-interested { box-shadow: inset 0 2px 0 var(--gold-30); }
.crm-bcol.s-deal-closed { box-shadow: inset 0 2px 0 rgba(110,192,138,0.4); }

.crm-bcard { position: relative; display: flex; gap: 8px; align-items: flex-start; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: var(--r-md); padding: 10px 11px 10px 9px; cursor: pointer; transition: border-color 0.14s, background 0.14s, transform 0.1s, box-shadow 0.14s; }
.crm-bcard:hover { border-color: var(--gold-30); background: var(--gold-10); }
.crm-bcard.crm-dragging { opacity: 0.5; }
.crm-bcard.callable { cursor: pointer; }
.crm-bgrip { color: var(--ink-5); font-size: 11px; padding-top: 2px; cursor: grab; }
.crm-bcard-body { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.crm-bcard-name { font: 600 13px var(--font-ui); color: var(--ink); }
.crm-bcard-meta { font: 500 11px var(--font-ui); color: var(--ink-3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crm-bcard-listing { font: 500 10.5px var(--font-ui); color: var(--ink-4); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crm-bcard-foot { display: flex; align-items: center; gap: 7px; margin-top: 2px; }
.crm-bcard-last { font: 500 9.5px var(--font-mono); color: var(--ink-5); flex: 1; }
.crm-bcard-mail { color: var(--gold); font-size: 10px; }
.crm-bcard-call { width: 20px; height: 20px; border-radius: 50%; background: var(--gold-grad); color: #04231a; font-size: 9px; display: flex; align-items: center; justify-content: center; }
.crm-lowpri { font: 600 9px var(--font-mono); color: var(--warn); text-transform: uppercase; letter-spacing: 0.05em; font-style: normal; }

/* ---- Hard No / archive button + viewer ------------------------------------ */
.crm-archive-btn { appearance: none; cursor: pointer; display: inline-flex; align-items: center; gap: 7px; background: transparent; border: 1px solid var(--line-2); color: var(--ink-3); border-radius: 999px; padding: 8px 13px; font: 600 12px var(--font-ui); transition: border-color 0.15s, color 0.15s; }
.crm-archive-btn i { font-size: 11px; color: var(--ink-4); transition: color 0.15s; }
.crm-archive-btn:hover { border-color: rgba(224,108,108,0.45); color: var(--err); }
.crm-archive-btn:hover i { color: var(--err); }
.crm-archive-ct { font: 700 10px var(--font-mono); background: var(--surface-hi); color: var(--ink-2); border-radius: 999px; padding: 1px 6px; }
.crm-archive-empty { font: 500 13px var(--font-ui); color: var(--ink-3); padding: 14px 4px; }
.crm-archive-list { display: flex; flex-direction: column; gap: 8px; }
.crm-archive-row { appearance: none; cursor: pointer; text-align: left; display: flex; flex-direction: column; gap: 4px; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: var(--r-md); padding: 11px 13px; }
.crm-archive-row:hover { border-color: var(--gold-30); background: var(--gold-10); }
.crm-archive-top { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.crm-archive-name { font: 600 14px var(--font-ui); color: var(--ink); }
.crm-archive-meta { font: 500 11.5px var(--font-ui); color: var(--ink-4); }

/* ---- edit pipeline (rename + reorder columns) ----------------------------- */
.crm-edit-note { display: flex; align-items: center; gap: 9px; font: 500 12px var(--font-ui); color: var(--gold-hi); background: var(--gold-10); border: 1px solid var(--gold-18); border-radius: var(--r-md); padding: 9px 13px; }
.crm-edit-note i { color: var(--gold); }
.crm-bcol-editrow { display: flex; align-items: center; gap: 6px; width: 100%; }
.crm-col-rename { flex: 1 1 auto; min-width: 0; background: var(--bg-1); border: 1px solid var(--gold-30); border-radius: var(--r-sm); color: var(--ink); font: 600 12px var(--font-ui); padding: 6px 8px; outline: none; }
.crm-col-rename:focus { box-shadow: 0 0 0 2px var(--gold-10); }
.crm-col-move { appearance: none; cursor: pointer; flex: 0 0 26px; width: 26px; height: 26px; border: 1px solid var(--line-2); background: var(--surface-2); color: var(--ink-3); border-radius: var(--r-sm); font-size: 10px; display: inline-flex; align-items: center; justify-content: center; }
.crm-col-move:hover:not(:disabled) { border-color: var(--gold-30); color: var(--gold-hi); }
.crm-col-move:disabled { opacity: 0.3; cursor: not-allowed; }
.crm-board.editing .crm-bcard { cursor: default; }

.crm-editfab { position: fixed; right: 26px; bottom: 22px; z-index: 60; appearance: none; cursor: pointer; display: inline-flex; align-items: center; gap: 9px; background: var(--gold-grad); color: #04231a; border: 0; border-radius: 999px; padding: 12px 20px; font: 700 13px var(--font-ui); box-shadow: 0 10px 26px rgba(0,0,0,0.42); }
.crm-editfab:hover { filter: brightness(1.06); }
.crm-editbar { position: fixed; right: 26px; bottom: 22px; z-index: 60; display: flex; gap: 10px; }
.crm-edit-cancel { appearance: none; cursor: pointer; background: var(--surface-2); border: 1px solid var(--line-2); color: var(--ink-2); border-radius: 999px; padding: 12px 20px; font: 600 13px var(--font-ui); box-shadow: 0 8px 20px rgba(0,0,0,0.35); }
.crm-edit-cancel:hover { border-color: var(--line-strong); color: var(--ink); }
.crm-edit-save { appearance: none; cursor: pointer; display: inline-flex; align-items: center; gap: 8px; background: var(--gold-grad); color: #04231a; border: 0; border-radius: 999px; padding: 12px 22px; font: 700 13px var(--font-ui); box-shadow: 0 10px 26px rgba(0,0,0,0.42); }
.crm-edit-save:hover { filter: brightness(1.06); }

/* ---- manage-mode detail (full-width, two columns) ------------------------- */
.crm-detail { display: flex; flex-direction: column; gap: 14px; max-width: none; }
.crm-detail-grid { display: grid; grid-template-columns: minmax(0, 1.5fr) minmax(320px, 1fr); gap: 20px; align-items: start; }
.crm-detail-main { min-width: 0; }
.crm-detail-side { display: flex; flex-direction: column; gap: 14px; min-width: 0; }
.crm-panel-block { background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-lg); padding: 16px 18px; box-shadow: var(--shadow-card); }
.crm-detail-notes-h { font: 600 10px var(--font-mono); color: var(--gold); text-transform: uppercase; letter-spacing: 0.14em; }
.crm-back { appearance: none; border: 0; background: transparent; cursor: pointer; align-self: flex-start; display: inline-flex; align-items: center; gap: 6px; color: var(--ink-3); font: 600 12px var(--font-ui); padding: 2px 4px; }
.crm-back:hover { color: var(--gold-hi); }

.crm-card { background: var(--surface); border: 1px solid var(--line-2); border-radius: var(--r-lg); padding: 18px 20px; box-shadow: var(--shadow-card); display: flex; flex-direction: column; gap: 12px; }
.crm-card-top { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.crm-name { font: 700 26px/1.15 var(--font-serif); color: var(--ink); }
.crm-sub { font: 500 12px var(--font-ui); color: var(--ink-3); margin-top: 3px; }

.crm-phone { display: inline-flex; align-items: center; gap: 10px; align-self: flex-start; font: 700 22px var(--font-mono); letter-spacing: 0.02em; color: var(--gold-hi); text-decoration: none; padding: 6px 14px; border-radius: var(--r-md); background: var(--gold-10); border: 1px solid var(--gold-18); }
.crm-phone i { font-size: 14px; }
.crm-phone:hover { border-color: var(--gold-30); }

/* ---- email field ---------------------------------------------------------- */
.crm-emailfield { position: relative; display: flex; align-items: center; }
.crm-emailfield > i { position: absolute; left: 13px; color: var(--ink-4); font-size: 13px; pointer-events: none; }
.crm-emailfield input { width: 100%; background: var(--bg-1); border: 1px solid var(--line-2); border-radius: var(--r-md); color: var(--ink); font: 500 14px var(--font-ui); padding: 11px 62px 11px 38px; outline: none; transition: border-color 0.15s, box-shadow 0.15s; }
.crm-emailfield input:focus { border-color: var(--gold-30); box-shadow: 0 0 0 3px var(--gold-10); }
.crm-email-badge { position: absolute; right: 12px; font: 600 9.5px var(--font-mono); color: var(--ink-4); text-transform: uppercase; letter-spacing: 0.08em; }
.crm-email-badge.ok { color: var(--ok); }

/* ---- listing panel -------------------------------------------------------- */
.crm-listing { background: var(--bg-1); border: 1px solid var(--line); border-radius: var(--r-md); padding: 11px 13px; display: flex; flex-direction: column; gap: 6px; }
.crm-listing-h { font: 600 10px var(--font-mono); color: var(--gold); text-transform: uppercase; letter-spacing: 0.12em; display: flex; align-items: center; gap: 7px; }
.crm-listing-addr { font: 500 13px var(--font-ui); color: var(--ink-2); }
.crm-listing-addr b { color: var(--ink); }
.crm-listing-link { display: inline-flex; align-items: center; gap: 8px; align-self: flex-start; font: 600 12.5px var(--font-ui); color: var(--gold-hi); text-decoration: none; padding: 7px 12px; border-radius: var(--r-sm); background: var(--gold-10); border: 1px solid var(--gold-18); }
.crm-listing-link:hover { border-color: var(--gold-30); background: var(--gold-18); }
.crm-listing-none { font: 500 11.5px var(--font-ui); color: var(--ink-4); font-style: italic; }

.crm-notes { width: 100%; resize: vertical; min-height: 58px; background: var(--bg-1); border: 1px solid var(--line); border-radius: var(--r-md); color: var(--ink-2); font: 500 13px/1.5 var(--font-ui); padding: 10px 12px; outline: none; }
.crm-notes.big { min-height: 80px; font-size: 14px; }
.crm-notes:focus { border-color: var(--gold-30); }

/* ---- stage picker (the pipeline as buttons) ------------------------------- */
.crm-stagepicker { display: flex; flex-direction: column; gap: 10px; }
.crm-stagepicker-h { font: 600 10px var(--font-mono); color: var(--gold); text-transform: uppercase; letter-spacing: 0.14em; }
.crm-stage-btns { display: flex; flex-direction: column; gap: 6px; }
.crm-stage-arrow { display: none; }
.crm-stage-btn {
  appearance: none; cursor: pointer; width: 100%; text-align: left;
  display: flex; align-items: center; gap: 12px; padding: 13px 15px;
  background: var(--surface-2); border: 1px solid var(--line-2); border-radius: var(--r-md);
  color: var(--ink-2); font: 700 14px var(--font-ui); transition: transform 0.1s, border-color 0.15s, background 0.15s, color 0.15s;
}
.crm-stage-btn i { font-size: 14px; width: 18px; text-align: center; color: var(--ink-4); }
.crm-stage-btn:hover { border-color: var(--line-strong); color: var(--ink); }
.crm-stage-btn:active { transform: scale(0.98); }
.crm-stage-here { margin-left: auto; font: 700 9px var(--font-mono); text-transform: uppercase; letter-spacing: 0.1em; color: #04231a; background: var(--gold); padding: 2px 7px; border-radius: 999px; }
.crm-stage-btn.active { background: var(--gold-grad); border-color: transparent; color: #04231a; }
.crm-stage-btn.active i { color: #04231a; }
/* per-stage tint on hover so the pipeline reads as stages, not a flat list */
.crm-stage-btn.s-interested:not(.active):hover, .crm-stage-btn.s-deal-closed:not(.active):hover { border-color: var(--gold-30); }
.crm-hardno { appearance: none; cursor: pointer; width: 100%; display: flex; align-items: center; justify-content: center; gap: 9px; padding: 11px; border-radius: var(--r-md); background: transparent; border: 1px solid rgba(224,108,108,0.28); color: var(--err); font: 600 12px var(--font-ui); transition: background 0.15s, border-color 0.15s; }
.crm-hardno:hover { background: rgba(224,108,108,0.1); border-color: rgba(224,108,108,0.5); }
.crm-hardno.active { background: rgba(224,108,108,0.16); border-color: rgba(224,108,108,0.6); }

.crm-flash { text-align: center; padding: 4px 0; font: 600 12px var(--font-ui); color: var(--ok); animation: crmFlashIn 0.18s ease-out; }
@keyframes crmFlashIn { from { opacity: 0; transform: translateY(-4px); } to { opacity: 1; transform: none; } }

/* ---- stage chips ---------------------------------------------------------- */
.crm-stage { display: inline-flex; align-items: center; border-radius: 999px; padding: 2.5px 9px; font: 600 10px var(--font-mono); text-transform: uppercase; letter-spacing: 0.06em; background: var(--surface-hi); color: var(--ink-3); border: 1px solid var(--line-2); white-space: nowrap; }
.crm-stage-cold-lead { color: var(--cool); border-color: rgba(127,166,212,0.35); }
.crm-stage-no-answer { color: var(--warn); border-color: rgba(232,181,95,0.35); }
.crm-stage-not-interested { color: #c79a9a; }
.crm-stage-interested { color: var(--gold-hi); border-color: var(--gold-30); background: var(--gold-10); }
.crm-stage-deal-closed { color: var(--ok); border-color: rgba(110,192,138,0.5); background: rgba(110,192,138,0.12); }
.crm-stage-hard-no { color: var(--err); border-color: rgba(224,108,108,0.4); }
.crm-stage-unsubscribed { color: var(--err); border-color: rgba(224,108,108,0.4); }

/* ---- history feed --------------------------------------------------------- */
.crm-history { background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-lg); padding: 14px 16px; }
.crm-history-h { font: 600 10px var(--font-mono); color: var(--gold); text-transform: uppercase; letter-spacing: 0.14em; margin-bottom: 8px; }
.crm-history-empty { font: 500 12px var(--font-ui); color: var(--ink-3); padding: 8px 2px; }
.crm-touch { display: flex; gap: 10px; align-items: flex-start; padding: 8px 2px; border-top: 1px solid var(--line); }
.crm-touch:first-of-type { border-top: 0; }
.crm-touch > i { font-size: 11px; color: var(--ink-4); margin-top: 3px; width: 14px; text-align: center; }
.crm-touch-stage > i { color: var(--gold); }
.crm-touch-consent > i, .crm-touch-email_sent > i, .crm-touch-emlog > i { color: var(--ok); }
.crm-touch-unsub > i { color: var(--err); }
.crm-touch-body { flex: 1; min-width: 0; }
.crm-touch-label { font: 600 12.5px var(--font-ui); color: var(--ink-2); }
/* Logged call notes show in FULL — never clamped — so past calls read back completely. */
.crm-touch-note-text { display: block; font: 500 13px/1.55 var(--font-ui); color: var(--ink); white-space: pre-wrap; word-break: break-word; }
.crm-touch-note > i { color: var(--gold-hi); }
.crm-touch-when { font: 500 10.5px var(--font-mono); color: var(--ink-4); white-space: nowrap; margin-top: 2px; }

/* ==========================================================================
   FULL-SCREEN CALLER (portalled to <body> — re-declares emerald tokens)
   ========================================================================== */
.crm-caller {
  --gold: #10B981; --gold-hi: #4FE9B8; --gold-lo: #0A7D57;
  --gold-10: rgba(16,185,129,0.10); --gold-18: rgba(16,185,129,0.18); --gold-30: rgba(16,185,129,0.30);
  --gold-grad: linear-gradient(135deg,#4FE9B8 0%,#10B981 45%,#0A7D57 100%);
  position: fixed; inset: 0; z-index: 200;
  background:
    radial-gradient(1100px 620px at 88% -12%, rgba(16,185,129,0.10), transparent 60%),
    radial-gradient(820px 560px at -8% 112%, rgba(10,125,87,0.07), transparent 55%),
    #08080b;
  display: flex; flex-direction: column; animation: crmCallerIn 0.2s ease-out;
}
@keyframes crmCallerIn { from { opacity: 0; } to { opacity: 1; } }

.crm-caller-bar { flex: 0 0 auto; display: flex; align-items: center; justify-content: space-between; padding: 16px 26px; border-bottom: 1px solid var(--line); background: rgba(0,0,0,0.25); }
.crm-caller-progress { display: flex; align-items: center; gap: 16px; }
.crm-caller-mode { display: inline-flex; align-items: center; gap: 8px; font: 600 11px var(--font-mono); text-transform: uppercase; letter-spacing: 0.12em; color: var(--gold-hi); }
.crm-caller-count { font: 700 15px var(--font-serif); color: var(--ink); }
.crm-caller-count span { color: var(--ink-4); font-size: 12px; font-family: var(--font-mono); }
.crm-caller-x { appearance: none; cursor: pointer; display: inline-flex; align-items: center; gap: 8px; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: var(--r-md); color: var(--ink-2); font: 600 12.5px var(--font-ui); padding: 9px 15px; }
.crm-caller-x:hover { border-color: var(--line-strong); color: var(--ink); }

.crm-caller-body { flex: 1 1 auto; min-height: 0; overflow-y: auto; display: grid; grid-template-columns: minmax(0, 1.4fr) minmax(340px, 1fr); gap: 26px; padding: 24px 34px; align-content: start; }
.crm-caller-main { display: flex; flex-direction: column; gap: 14px; min-width: 0; }
.crm-caller-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 14px; }
.crm-caller-name { font: 700 40px/1.08 var(--font-serif); color: var(--ink); }
.crm-caller-phone { display: inline-flex; align-items: center; gap: 14px; align-self: flex-start; font: 700 38px var(--font-mono); letter-spacing: 0.01em; color: var(--gold-hi); text-decoration: none; padding: 10px 22px; border-radius: var(--r-lg); background: var(--gold-10); border: 1px solid var(--gold-18); }
.crm-caller-phone i { font-size: 22px; }
.crm-caller-phone:hover { border-color: var(--gold-30); background: var(--gold-18); }
.crm-caller-notes-h { font: 600 10px var(--font-mono); color: var(--gold); text-transform: uppercase; letter-spacing: 0.14em; }

/* ---- live listing embed (desktop only) + call-note composer --------------- */
.crm-embed { display: flex; flex-direction: column; border: 1px solid var(--gold-18); border-radius: var(--r-md); overflow: hidden; background: #000; }
.crm-embed-bar { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 8px 12px; background: var(--bg-1); border-bottom: 1px solid var(--line); }
.crm-embed-bar > span:first-child { font: 500 12px var(--font-ui); color: var(--ink-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crm-embed-bar > span:first-child i { color: var(--gold); margin-right: 7px; }
.crm-embed-open { display: inline-flex; align-items: center; gap: 6px; font: 600 11px var(--font-ui); color: var(--gold-hi); white-space: nowrap; cursor: pointer; }
.crm-embed-open:hover { text-decoration: underline; }
.crm-embed-view { width: 100%; height: 380px; border: 0; background: #fff; display: flex; }

.crm-callnotes { display: flex; flex-direction: column; gap: 8px; }
.crm-callnotes-h { font: 600 10px var(--font-mono); color: var(--gold); text-transform: uppercase; letter-spacing: 0.14em; display: flex; align-items: baseline; gap: 9px; }
.crm-callnotes-h span { font: 500 10.5px var(--font-ui); color: var(--ink-4); text-transform: none; letter-spacing: 0; }
.crm-callnote-input { display: flex; gap: 8px; }
.crm-callnote-input input { flex: 1; min-width: 0; background: var(--bg-1); border: 1px solid var(--line); border-radius: var(--r-md); color: var(--ink); font: 500 14px var(--font-ui); padding: 11px 13px; outline: none; transition: border-color 0.15s, box-shadow 0.15s; }
.crm-callnote-input input:focus { border-color: var(--gold-30); box-shadow: 0 0 0 3px var(--gold-10); }
.crm-callnote-add { appearance: none; cursor: pointer; flex: 0 0 46px; border: 1px solid var(--gold-18); background: var(--gold-10); color: var(--gold-hi); border-radius: var(--r-md); font-size: 15px; }
.crm-callnote-add:hover:not(:disabled) { background: var(--gold-18); border-color: var(--gold-30); }
.crm-callnote-add:disabled { opacity: 0.4; cursor: not-allowed; }
.crm-callnote-list { display: flex; flex-direction: column; gap: 6px; }
.crm-callnote-pending { display: flex; align-items: center; gap: 10px; background: var(--gold-10); border: 1px solid var(--gold-18); border-radius: var(--r-sm); padding: 9px 12px; font: 500 13px/1.5 var(--font-ui); color: var(--ink); }
.crm-callnote-pending > i { font-size: 10px; color: var(--gold); }
.crm-callnote-pending span { flex: 1; min-width: 0; word-break: break-word; }
.crm-callnote-pending em { font: 500 10px var(--font-mono); color: var(--ink-4); font-style: normal; white-space: nowrap; }
.crm-callnote-del { appearance: none; border: 0; background: transparent; cursor: pointer; color: var(--ink-4); font-size: 12px; padding: 2px 4px; }
.crm-callnote-del:hover { color: var(--err); }

.crm-caller-side { display: flex; flex-direction: column; gap: 14px; }
.crm-caller-side .crm-stage-btn { min-height: 52px; }
.crm-caller-send { display: flex; flex-direction: column; gap: 6px; }
.crm-send-status { font: 500 12px/1.5 var(--font-ui); color: var(--ink-3); background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-md); padding: 11px 13px; }
.crm-send-status i { margin-right: 7px; }
.crm-send-status .ok { color: var(--ok); }
.crm-send-status .warn { color: var(--warn); }

.crm-caller-foot { flex: 0 0 auto; display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 14px 26px calc(14px + env(safe-area-inset-bottom)); border-top: 1px solid var(--line); background: rgba(0,0,0,0.3); }
.crm-caller-hint { font: 500 12px var(--font-ui); color: var(--ink-4); }
.crm-nav-btn { appearance: none; cursor: pointer; display: inline-flex; align-items: center; gap: 10px; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: var(--r-md); color: var(--ink-2); font: 600 13px var(--font-ui); padding: 12px 20px; }
.crm-nav-btn:hover:not(:disabled) { border-color: var(--line-strong); color: var(--ink); }
.crm-nav-btn:disabled { opacity: 0.4; cursor: not-allowed; }
.crm-next-btn { background: var(--gold-grad); border-color: transparent; color: #04231a; font-weight: 700; font-size: 15px; padding: 13px 28px; }
.crm-next-btn:hover:not(:disabled) { filter: brightness(1.06); color: #04231a; }
.crm-caller-empty { flex: 1; display: flex; align-items: center; justify-content: center; font: 500 16px var(--font-ui); color: var(--ink-2); }

/* ---- mobile --------------------------------------------------------------- */
@media (max-width: 760px) {
  .crm-root { gap: 12px; }
  .crm-top { flex-direction: column; align-items: stretch; }
  .crm-top-left { justify-content: space-between; }
  .crm-score { justify-content: space-between; }
  .crm-board { flex-direction: row; }               /* horizontal scroll on phone */
  .crm-bcol { min-width: 78vw; min-height: 260px; }
  .crm-editfab, .crm-editbar { right: 14px; bottom: 14px; }
  .crm-name { font-size: 22px; }
  .crm-detail { max-width: none; }
  .crm-detail-grid { grid-template-columns: 1fr; }  /* stack the two columns on phone */
  .crm-embed-view { height: 300px; }

  .crm-caller-bar { padding: 12px 16px; padding-top: calc(12px + env(safe-area-inset-top)); }
  .crm-caller-body { grid-template-columns: 1fr; gap: 18px; padding: 18px 16px; }
  .crm-caller-name { font-size: 30px; }
  .crm-caller-phone { font-size: 30px; padding: 9px 16px; }
  .crm-caller-foot { padding: 12px 16px calc(12px + env(safe-area-inset-bottom)); }
  .crm-caller-hint { display: none; }
  .crm-nav-btn { padding: 12px 16px; }
  .crm-next-btn { padding: 12px 22px; }
}